Client Success Manager

New York, United States · Client Services

Description

ABOUT UPCLEAR

UpClear is a technology SaaS company with a global customer base that is changing how Consumer Packaged Goods (CPG) companies manage their Trade Promotions.

UpClear’s BluePlanner software is a best-in-class platform for Revenue Management, covering Sales Planning, Trade Promotion Management (TPM), Analytics, and Optimization (TPO). BluePlanner has been acknowledged by the Consumer Goods Technology publication as one of the leading solutions for Trade Promotion Management. UpClear is growing quickly and has been recognized for the sixth year in a row (2014 to 2019) as one of the fastest growing private companies by Inc 5000.

UpClear serves clients in 25+ countries across Americas, Europe, and Asia-Pacific from its primary offices in New York (US), London (UK), Paris (France), and Hong Kong (China), and branch in Sydney (Australia).


ABOUT THE ROLE

One of our key differentiation is that we build relationships with our clients which allows us to grow and adapt with them after the project is over. You are the center of this relationship and responsible for ensuring a successful initial and on-going deployment of BluePlanner software to both new and existing CPG clients. As the primary point of contact, you work closely with clients through regular support and project calls, online shared spaces, and occasional travel to the customer’s location to make sure all needs are understood and met. Typical activities include communicating with the client (verbal and written), gathering client requirements, configuring BluePlanner, liaising with UpClear’s development team to implement software enhancements and new features, and contributing to the product development roadmap. You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills.


RESPONSIBILITIES

Requirements

Benefits

UpClear employees have access to a range of competitive benefits, including

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