Senior Client Success Manager

New York, United States · Client Services

Description

ABOUT UPCLEAR

UpClear is a technology SaaS company with a global customer base that is changing how Consumer Packaged Goods (CPG) companies manage their Trade Promotions.

UpClear’s BluePlanner software is a best-in-class platform for Revenue Management, covering Sales Planning, Trade Promotion Management (TPM), Analytics, and Optimization (TPO). BluePlanner has been acknowledged by the Consumer Goods Technology publication as one of the leading solutions for Trade Promotion Management. UpClear is growing quickly and has been recognized for the sixth year in a row (2014 to 2019) as one of the fastest growing private companies by Inc 5000.

UpClear serves clients in 25+ countries across Americas, Europe, and Asia-Pacific from its primary offices in New York (US), London (UK), Paris (France), and Hong Kong (China), and branch in Sydney (Australia).


ABOUT THE ROLE

At UpClear, we are looking for leaders in the CPG industry to build long lasting relationships with manufacturers by enhancing their revenue growth management capabilities through SaaS. These relationships are established by successfully delivering the BluePlanner software for all stakeholders in the implementation by following our core values: Resourcefulness, Commitment, Forward-Thinking, Collaborative. As the senior leader on UpClear’s client engagements, the Manager understands what success looks like to help guide the team to deliver. Typical client activities include leading discovery sessions, creating an overarching plan for a client’s trade journey, and being on point for urgent needs that come up. You need to be an adept communicator across multiple modes: in person, via electronic communication (whether PowerPoint, Excel or Email), or over the phone.

Your role includes identifying functional needs for both existing and future clients, liaising with UpClear’s development team to implement software enhancements, and contributing to the product development roadmap. For prospects, the Senior Client Success Manager will be comfortable clarifying requirements and communicating how UpClear can address their needs. As a leader in the industry, you will demonstrate your expertise via support at trade shows, delivering presentations, and providing content to share UpClear’s capabilities to online audiences.


RESPONSIBILITIES

Requirements

Benefits

UpClear employees have access to a range of competitive benefits, including

Apply for this job